Overview
Customer Service Associate Jobs in Cape Town, South Africa at Concentrix Limited Company
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Job Title
Customer Service Associate
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Associate working on an internationally innovative campaign with a salary of R. With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique.
Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities. You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology.
All the while you’ll become part of a community of likeminded individuals that become friends for life.
What you will do in this role
Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA’s
Placing offline orders for new and existing customers
Supporting vulnerable customers as appropriate and treating customers fairly
Proactively offer solutions to any issues or concerns that customers might face
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Your qualifications and experience
Must have international contact centre experience (essential)
Must have 12 months complaints experience (essential)
Retentions experience
Online retail experience
Passed Grade 12
Ability to work shifts aligned to UK business hours
Proficient in English verbal communication
Are self-motivated and highly responsible
What is in it for you?
A monthly salary of R, incentives up to R, medical aid for main member / medical insurance for employee and two dependents, pension fund, subsidised transport, fantastic Employee Assistance Programme (EAP), group life cover, access to financial well-being sessions, will writing sessions and stress management sessions, team building and upskill training opportunities, and an interactive and inclusivecompany culture.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over , game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities.
Apply today and let your career thrive!
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town – 10 Rua, Da Gama St, Foreshore, Cape Town
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Title: Customer Service Associate
Company: Concentrix Limited Company
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual)
