Overview
Customer Service Assistant Jobs in East London, South Africa at Global Policy Ltd
Global Policy Ltd. is a leading international consulting firm that provides top-notch policy advice, analysis, and support to governments, international organizations, and businesses. We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant.
As a Customer Service Assistant, you will play a crucial role in providing exceptional customer service to our clients. You will be responsible for handling incoming calls and emails, addressing customer inquiries and concerns, and providing accurate and timely information about our services. You will also assist with administrative tasks, such as data entry and customer account management.
We are looking for someone with excellent communication skills, a positive attitude, and a strong commitment to providing outstanding customer service. The ideal candidate will have previous customer service experience or a background in a related field, such as sales or hospitality. Additionally, proficiency in Microsoft Office and experience with CRM software is a plus.
Responsibilities:
Interact with customers via phone and email to provide information about our services and address any inquiries or concerns
Maintain accurate records of customer interactions, transactions, and complaints
Process customer orders, returns, and exchanges
Assist with administrative tasks, including data entry and customer account management
Collaborate with other team members to ensure timely and effective resolution of customer issues
Develop and maintain a thorough understanding of our products and pricing to provide accurate information to customers
Continuously identify opportunities for improving the customer experience and make recommendations to the team
Provide support to the sales team by generating leads and setting up appointments
Uphold company policies and procedures and maintain confidentiality of customer information
Requirements:
High school diploma or equivalent; college degree preferred
Minimum of 1-2 years of experience in customer service or a related field
Excellent communication and interpersonal skills
Strong time-management and organizational skills
Proficiency in Microsoft Office and experience with CRM software
Ability to work in a fast-paced environment without compromising on quality
Willingness to learn and grow within the company
Fluency in multiple languages is a plus, but not required
Benefits:
Competitive salary and benefits package
Opportunities for growth and career development
Collaborative and inclusive work environment
Quarterly team building activities and events
Supportive and experienced leadership team
Paid time off and holidays
Global Policy Ltd. is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a customer service oriented individual with a passion for delivering exceptional service, we encourage you to apply for this position. Join our team at Global Policy Ltd. and be a part of our mission to shape policy for a better world.
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Title: Customer Service Assistant
Company: Global Policy Ltd
Location: East London, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM)
