Overview
Customer Service Ambassador Jobs in Wynberg, Western Cape, South Africa at Call Lab BPO
Title: Customer Service Ambassador
Company: Call Lab BPO
Location: Wynberg, Western Cape, South Africa
Company Description
Call Lab BPO is a Cape Town-based, purpose-driven customer experience company that believes great service starts with great people. We partner with local and global brands to deliver world-class support across voice, chat, email, and more: but at the heart of everything we do is human connection.
At Call Lab, this isn’t “just a job.” It’s a place where you can:
– Build real skills
– Grow your confidence
– Be part of something meaningful
We’re passionate about creating opportunities and giving our team the tools, support, and environment to thrive.
What makes us different?
- We’re people-first (always)
- We believe in growing our own talent
- We work hard… but we also laugh a lot
- We care about your journey, not just your KPI’s
- We’re building something bigger than ourselves — and you can be part of it
Why join us?
Because here, you’re not just answering calls, chats or emails.
You’re building a future.
You’re part of a team that shows up for each other.
And you’re joining a company that’s serious about impact – in our clients’ businesses and in people’s lives.
If you’re looking for a place where you can learn, grow, and belong… you might just have found it.
Role Description
The Customer Service Ambassador is a full-time, on-site role based in the City of Cape Town. Responsibilities include addressing e-Commerce customer inquiries, resolving issues promptly, managing customer interactions to ensure satisfaction, and delivering a positive customer experience. The role involves acting as an advocate for customers while maintaining a professional and efficient communication style.
Our client is US based and the role requires US-Shift work.
We support a number of different brands under one umbrella – you need to come prepared to be challenged and stretched – your attitude should be in line with this – a growth mindset is needed plus next-level, multi-tasking skills.
Qualifications
- Proficiency in Customer Service a must – 2 + years needed
- Matric certificate a requirement
- Ability to enhance Customer Satisfaction and deliver an exceptional Customer Experience
- Strong communication, problem-solving, and interpersonal skills
- Adaptability and a solution-oriented mindset
- High level of proficiency in computer systems and CRM software
- Just be LEKKER!
What we offer
- Competitive salary and allowances
- Free access to a wellness programme for you and your immediate family
- Access to a Primary Care Healthcare programme
- Safe free transport home in the evening
- Daily free cereal, sandwiches (think PB&Js), tea & good coffee to keep you fuelled
- A genuinely loving, supportive environment
- Real opportunities to learn, grow, and build your career
- Daily dominoes and table tennis battles 🙌