Overview
Customer Service Agent – Utilities Jobs in Durban, South Africa at WNS Global Services
Job Description
Key Responsibilities
• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.  /p>
• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.
Qualifications
Qualifications and Experience
• Minimum requirement Grade 12
• Minimum of 6-12 months Call Centre experience
Additional Information
Required Skills:
• Computer literacy
• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written English communication skills
Competencies:
• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic
Title: Customer Service Agent – Utilities
Company: WNS Global Services
Location: Durban, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep)
