Overview
Customer Service Agent/iGaming Industry Jobs in Johannesburg, South Africa at Initiate International
Position: Customer Service Agent (iGaming Industry)
Job Description
Our client, a leading player in the iGaming industry, is looking for an enthusiastic, proactive Customer Service Agent to join their high-energy, customer-focused team.
This is an exciting opportunity to be part of a dynamic environment where providing outstanding service isn’t just a priority – it’s a passion.
The Role:
As a Customer Service Agent
, you’ll be at the heart of delivering seamless gaming experiences for players. You’ll handle queries, resolve issues, and ensure every interaction leaves players feeling valued and supported. This role is ideal for someone who thrives in a fast-paced setting, is passionate about helping others, and enjoys working within a vibrant, growing team.
Your key job responsibilities as the Customer Service Agent (iGaming Industry) in Johannesburg, South Africa will include:
Deliver world-class customer support across multiple channels including email and live chat.
Strive for first-contact resolution on all player queries and concerns.
Handle player interactions professionally, efficiently, and in alignment with company standards.
Monitor player satisfaction and suggest improvements to continually enhance the player experience.
Collaborate with internal teams to resolve complex queries and escalate issues where appropriate.
Maintain awareness of internal systems, proactively reporting any potential issues.
Conduct competitor analysis on customer service practices to help maintain a competitive edge.
Ensure all player communications meet the highest quality standards.
Accurately document and report player feedback and interactions in internal systems.
Requirements
Requirements for this Customer Service Agent (iGaming Industry) job in Johannesburg, South Africa
:
Proven experience in customer service (experience within a high-volume call center or iGaming environment is advantageous).
Ability to work flexible shifts, including weekends and holidays to support 24/7 operations.
Team-oriented with experience collaborating across departments such as product, marketing, and compliance.
Fluent English – both written and spoken.
Strong organizational and planning skills.
Excellent communication and decision-making abilities.
Ability to thrive in fast-paced, dynamic environments.
Desirable Attributes:
A genuine passion for delivering exceptional customer service.
Proactive, energetic, and solution-oriented.
Familiarity with CRM systems, live chat platforms, and troubleshooting (iGaming platform experience is a plus).
Innovative mindset with the ability to think creatively.
Strong work ethic and high attention to detail.
Positive, empathetic, and resilient attitude when dealing with both players and colleagues.
Ability to adapt to ongoing change while staying focused and motivated.
Join a leading force in the fast-growing iGaming sector, where you’ll be part of a dynamic and supportive team, contributing to world-class player experiences. This is a space where your ideas, energy, and customer-focused mindset are genuinely valued.
Requirements
Attention to Detail
, call center, CRM experience, CRM Systems, customer experience, Customer Service,
customer-centric
,
customer-focused
, email support,
empathy
, English
communication
,
fast-paced environment
, flexible shifts, gaming industry, iGaming, Johannesburg Jobs, Live chat support, Online Gaming, Player Satisfaction, player support, proactive,
resilience
, shift work,
solution-oriented
, South Africa Jobs,
teamwork
, Troubleshooting
Title: Customer Service Agent/iGaming Industry
Company: Initiate International
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, Spanish Customer Service, Customer Success Mgr./ CSM), Entertainment & Gaming (Customer Service Rep)
