Overview
Customer Service Agent : French Speaking Jobs in Cape Town, South Africa at WNS Global Services
Position: CUSTOMER SERVICE AGENT : FRENCH SPEAKING
Job Description
Provide a reliable and trustworthy customer service
Identify and understand customer needs to consistently provide a high quality service.
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
Provide accurate information on products and services to clients to ensure consistency across the organisation.
Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
Operate customer related information systems to maintain and secure records.
Contribute to the success of the team and the business by achieving personal targets.
Adhere to the company and department standards, policies and procedures.
Qualifications
Minimum requirement Grade 12
Minimum of 6-12 months customer service experience
Minimum of 6 – 12 months call centre experience
Additional Information
Required Skills:
Computer literacy
Proficient in MS Word, Email and good typing speed
Neutral accent with excellent verbal and written in Dutch and English
Competencies:
Customer orientation
Results Driven
Quality focus
Planning, organizing and prioritizing
Ability to work under pressure
Ability to adapt to constant changes
Ability to work in teams
Conflict resolution
Empathetic
Title: Customer Service Agent : French Speaking
Company: WNS Global Services
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support)
