Overview
Customer Service Agent Jobs in Cape Town, Western Cape, South Africa at KTOB
Title: Customer Service Agent
Company: KTOB
Location: Cape Town, Western Cape, South Africa
Are you detail-oriented and passionate about helping people navigate their private banking journey? Join our team as a Customer Service Agent and play a vital role in ensuring smooth, efficient online application processes for our clients.
Key Responsibilities
Follow up with customers
Proactively track the status of submitted applications
Communicate with customers about any issues that need attention
Engage with clients by answering their questions about the status of their applications
Collaborate effectively with our sales team to gather all essential information
Partner with other departments to ensure we obtain any additional documentation needed for a smooth process
Requirements
Very detail-oriented
Clear communication
Strong organizational and time management skills
Basic knowledge of insurance terms and products
Follow-up discipline
Must Haves
Financial services or private banking experience Preferred
Home office set-up
Fast internet speed
Benefits
Remote Work – No commute, work from anywhere
Career Growth – Opportunity to scale with a fast-growing team
Ongoing Training & Support – Stay ahead in the industry
