Overview
Customer Service Agent Jobs in Pretoria, Gauteng 0062 at WNS Global Services
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Customer relations service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints. Agents are also responding to complaints from the social media platform within agreed SLAs.
Qualifications
2 years customer service experience
Call Center experience
Excellent communication skills
Telephone Etiquette
Strong written communication skills
Great problem solving skills
Title: Customer Service Agent
Company: WNS Global Services
Location: Pretoria, Gauteng 0062
Category:
