Overview
Customer Service Agent Jobs in Durban, KwaZulu-Natal at Outworx
RESPONSIBILITIES:
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Ensure that administrative duties are accurate and timely.
Solve complex problems through teamwork and creativity.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Go the extra mile to engage customers.
Upholding & living the Outworx values every day.
REQUIREMENTS:
Grade 12 or equivalent NQF4 level qualification
Information Analysis
Conflict Resolution
Problem Solving Skills
Customer-Centric focus on Treating Customers Fairly
Able to work day shift and night shift
Able to work weekends & public holidays
Exceptional listening and information seeking skills.
Self-motivated, professional and able to maintain confidence and stability when under pressure.
Title: Customer Service Agent
Company: Outworx
Location: Durban, KwaZulu-Natal
Category:
