Overview
Customer Service Advisor Jobs in Johannesburg, Gauteng 2054 at Aetherbloom
Full Job Description
Location: Johannesburg, South Africa (On-Site)
Type: Full-Time | Servicing UK Clients
Experience: Minimum 1 year in call centre, customer service, or client-facing admin role
About Aetherbloom
Aetherbloom is a female-founded business process outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom. With a mission rooted in empowerment and service excellence, we are building a diverse and professional team ready to exceed expectations in every interaction.
Role Overview
We are seeking a dynamic and experienced Customer Service Representative to join our growing team in Johannesburg. In this role, you will be the voice of our clients’ brands, handling customer queries, resolving issues, and ensuring a high standard of service delivery. This is an in-person role, and you will be working from our local site while supporting UK-based clients.
Key Responsibilities
Provide friendly, accurate, and professional support via phone, email, and live chat
Manage a high volume of inbound and outbound customer interactions
Troubleshoot customer issues efficiently, offering timely and effective solutions
Maintain up-to-date records of customer interactions in client CRMs or databases
Meet and exceed individual performance metrics and client SLAs
Escalate complex queries following established protocols
Collaborate with internal teams to ensure seamless service delivery
Demonstrate empathy, patience, and a solution-focused mindset in all interactions
Requirements
Minimum 1 year of experience in a call centre, customer service, or client-facing administrative environment
Fluent in English, with clear and professional verbal and written communication skills
Strong computer literacy and comfort working across multiple systems
Ability to adapt to UK business culture and understand client expectations
Based in Johannesburg and able to work on-site during UK business hours
Strong attention to detail and high levels of accountability
Experience working in fast-paced, metric-driven environments
Preferred Attributes
Knowledge of UK accents, customer expectations, or business etiquette
Experience using CRM or ticketing systems (e.g. Zendesk, Salesforce, Freshdesk)
Demonstrated resilience and commitment to learning and development
Why Join Aetherbloom?
Be part of a purpose-driven company supporting economic empowerment in South Africa
Receive paid training to enhance your skills and build long-term career pathways
Work in a collaborative environment with strong mentorship and support
Opportunities for growth into leadership or specialist roles
To apply please follow the link here to Aetherbloom’s Careers page: https://app.dover.com/apply/Aetherboom/d92f3b84-d2e6-4e89-b230-dffdf3284dc4
Job Type: Full-time
Pay: R8Â 000,00 – R9Â 000,00 per month
Application Question(s):
Applicants need to apply via this link: https://app.dover.com/apply/db10de43-1496-481c-8d4d-1bc21ce7a3ca/d92f3b84-d2e6-4e89-b230-dffdf3284dc4/?rs=15190316
Work Location: In person
Title: Customer Service Advisor
Company: Aetherbloom
Location: Johannesburg, Gauteng 2054
Category:
