Overview
Customer Service Adviser Jobs in Cape Town, Western Cape, South Africa at CXP are now part of the Huntswood Group
Title: Customer Service Adviser
Company: CXP are now part of the Huntswood Group
Location: Cape Town, Western Cape, South Africa
Job Description
Job Overview
Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team.
Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
Progress to taking escalated calls and complaints in line with procedures.
Working with various parts of the business to resolve issues.
Connect and build rapport with the customer.
Responding to customers
Job Requirements
Matric or NQF Level 4 equivalent
Clear Credit and Criminal record
Computer literate
Minimum of 1 year experience in the customer service webchat.
Basic understanding and knowledge of the UK market is beneficial.
Required Skills
Customer Service webchat experience
Excellent communication (Written and Verbal)
Ability to deal/ interact with different customers.
Product Knowledge
Adaptive Approach
Core Behavior
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:
Confidential, reliable and genuine
Dynamic, passionate and determined
Friendly, compassionate and cooperative
“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”
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