Overview
Customer Service Jobs in Johannesburg, South Africa at Valuable Recruitment
Ronin The Masterless Samurai Agency is not just a service provider but a guardian of entrepreneurial success.
We empower businesses to dominate the digital landscape ensuring every step in their journey is secure, profitable, and ahead of the curve.
Our comprehensive suite of services from premium agency accounts to our innovative Ronin App is designed to be the fastest and most reliable in the industry. As we build an amazing community of entrepreneurs, we are dedicated to scaling businesses with peace of mind.
Our Mission
To support 10,000 businesses in mastering the art of scaling online, transforming challenges into opportunities for profit and growth. Our commitment extends beyond service. We are the vanguard of digital marketing ensuring your path to success is unobstructed.
Our Why
We believe every entrepreneur possesses the power to change the world. Ronin exists to nurture this potential, providing the tools and support necessary to overcome digital marketing challenges and scale with confidence.
About You:
You will be joining an expert team of support samurais, the Ronin Heroes, warriors of problem solvers and keepers of customer satisfaction. Trained in the art of swift assistance.
We are looking to hire Ronin Heroes to support our clients.
You will handle the company’s communication with customers and ensure their satisfaction. The main goal of this role is to respond to customer queries and concerns and provide the appropriate resolution as soon as possible via Telegram, Slack, and Click Up. You will also be responsible for providing administrative support to the team and other tasks with minimum supervision.
Our ideal candidate is someone who has very good English and strong communication skills as they will be the first point of contact with the customers of the company. We want someone who is a self-starter, detail-oriented, and highly organized, and who takes initiative to solve problems for clients.
Since this position requires a lot of interaction with our customers, we need someone who has impeccable interpersonal skills.
This is a full-time position and is fully remote working from 8 PM to 5 AM CET.
Responsibilities:
Be the first point of contact with clients
Respond to customer inquiries and concerns, top-ups, compliance checks
Bring about resolution to a customer complaint or dissatisfaction
Organize communication via multiple channels (Telegram, Slack)
Help team with their administrative tasks using Google Drive and our proprietary platform
Handle customer and employer information confidentially
Manage systems, update records, and organize documentation
Ronin Heroes Requirements:
Proven previous experience as a virtual assistant, customer service, or customer success
Experience with Telegram, Click Up, and Slack
Experience with Google Docs, Sheets, cloud services, and other technology tools
Highly organized multitasker
Self-directed and able to work without supervision
Excellent verbal and written communication skills
Very good English, especially written
Strong interpersonal and customer service skills
The Recruitment Process is as follows:
If you think you have the heart and mind to become our next Hero, you will need to fill in this application form:
Application Form
We will review your application and invite you to an initial interview
You will meet the management team for a final interview
The whole process will take between 1 week to 3 weeks
Key
Skills:
Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking
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Title: Customer Service
Company: Valuable Recruitment
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator, Customer Success Mgr./ CSM, HelpDesk/Support)
