Overview
Customer Safety Executive Jobs in Cape Town, Western Cape, South Africa at Travelopia
Title: Customer Safety Executive
Company: Travelopia
Location: Cape Town, Western Cape, South Africa
At Exodus, we love adventure travel and always have. We first took a group of travellers to the Himalaya 50 years ago and have since expanded to every continent of the planet. Today, we offer hundreds of itineraries across the globe, focusing on responsible travel that supports local communities and preserves the environment while aiming to provide meaningful experiences to all who travel with us.
We are seeking a Customer Safety Executive to join our Exodus H&S team, part of our Adventure division at Travelopia. This is an exciting role for someone with a keen interest in customer safety and adventure travel.
As a Customer Safety Executive at Exodus, you will ensure our award-winning worldwide trips are of the highest standards of safety and quality. Approximately 70% of your time and effort will be focused on customer safety, and 30% on quality management processes.
To deliver these aims, the Customer Safety Executive will work closely with colleagues in the Operational Quality, Customer Services, and Product Teams, as well as directly with our overseas local partners.
What we’ll offer:
Competitive salary
Bonus scheme
Flexible working hours and a hybrid working model
Wider scope for learning, working with global teams
Career progression opportunities
What you’ll do:
Policies and compliance
Maintaining standard Exodus supplier resources, such as safety policies
Rolling compliance checks with operators of high-risk trips including cycling holidays, high altitude and first aid requirements
Audits
Plan, perform and follow-up agreed safety audit work of local operators, accommodation, activities and transport providers. This may include both remote and in person reviews
Risk Assessments
Own the trip risk assessment process for your designated region, ensuring they are produced in clear written English and with appropriate control measures
Safety Issues
Monitoring customer feedback collected and analysed through our Holiday Evaluation Forms
Monitoring and investigating safety concerns and implementing remedial actions. Conducting and assisting in post-incident reviews for more significant issues
Operational Branding
Ensuring that our local partners have appropriate branded items on Exodus trips
What you’ll bring:
Some experience in either health and safety processes or in adventure travel
A keen interest in adventure travel or adventurous / outdoor activities
Strong written and verbal communication skills
Flexibility and adaptable to change, remaining proactive and resourceful
IT literate (especially Excel, PowerPoint and Word)
Quick problem solver who can easily assimilate new methods and tools
Loves to get their sleeves rolled up and be involved
We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.
Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [email protected]
