Overview
Customer Relationship Manager (Workshop Bookings & Follow-ups) Jobs in Paarl, Western Cape, South Africa at ExecutivePlacements.com
Title: Customer Relationship Manager (Workshop Bookings & Follow-ups)
Company: ExecutivePlacements.com
Location: Paarl, Western Cape, South Africa
Recruiter:
Sydsen
Job Ref:
PTA001007/TB
Date posted:
Monday, May 4, 2026
Location:
Paarl, South Africa
SUMMARY:
We are looking for a proactive and customer-focused CRM Consultant to manage workshop bookings and maintain strong relationships with our clients. The ideal candidate will be responsible for scheduling service appointments, conducting follow-ups, and ensuring a smooth and professional customer experience.
POSITION INFO:
Key Responsibilities
- Manage and schedule workshop service and repair bookings
- Handle inbound and outbound customer calls professionally
- Conduct follow-up calls after services to ensure customer satisfaction
- Send reminders for upcoming services and maintenance
- Address customer queries, concerns, and complaints efficiently
- Maintain accurate customer records on the system
- Liaise with service advisors and workshop staff to coordinate bookings
- Promote additional services and drive customer retention
Minimum Requirements
- Grade 12 (Matric)
- Previous experience in a call centre, customer service, or automotive environment
- Computer literacy (CRM systems, MS Office)
- Strong telephone etiquette
Key Skills
- Excellent communication and interpersonal skills
- Strong organizational and time management ability
- Customer-focused with a positive attitude
- Ability to work in a fast-paced environment
- Attention to detail and accuracy