Overview
Customer Relationship Manager Jobs in Parktown, Gauteng at Kuba
We are looking for a skilled Customer Relationship Manager to maintain the operational relationship requirements of our clients. You will be responsible for maintaining long term key clients by understanding their operational requirements. You will be a key point of contact for Kuba. You will be able to identify their needs and requirements to promote our solutions and achieve mutual satisfaction by building trusted relationships. Kuba will rely on you to find ways to outperform and maintain our company’s positive image.
To succeed in this role, you should be an excellent communicator, a strategic thinker with an analytical mind, possess strong problem-solving skills and be able to quickly build rapport with customers. You will also work internally with the sales, business analyst and engineering teams.
The goal of this role is to maintain and expand the relationships with existing clients.
Responsibilities
Develop a trust relationship with your portfolio of clients
Understand our clients needs and develop plans to support them
Understand and resolve our clients queries in a timely and effective manner
Improving the quality and efficiency of Customer Service (organisation, processes, tools, inter-department coordination, etc.).
Serve as the link of communication between our clients and internal teams
Prepare regular reports of progress to internal and external stakeholders
Ensure that internal teams comply and understand contractual obligations of contracts
Ensure all deadlines and conditions described on contracts are met.
Comply will all internal policies, Information Security Management Systems (ISMS) and legal regulations at all times
Support request process is managed by CRM for customer orders
Responsible for monitoring projects already carried out under warranty or under maintenance contract.
Coordination, the planning of the necessary tasks within the framework of the assistance to our existing customers in collaboration with the Insurance Manager, the Technical Coordinator and the Team Leader of Customer Service.
Monitors projects relating to additional hardware contracts or minor software developments, which can be correlated with annual updates as part of maintenance or warranty contracts, respecting deadlines, budget, scope and quality. and will propose a schedule to the client with support from the services in charge of the realisation.
Ensures the performance of the services due under the maintenance or warranty contract and anticipates its renewal at least 2 months before the end of the contract.
Alerts superiors as soon as an event is likely to compromise the fulfilment of contractual commitments with our existing customers.
Comply will all internal policies, Information Security Management Systems (ISMS) and legal regulations at all times
Requirements
Proven experience as a Customer Relationship Manager
Client-oriented mindset – aptitude for fostering positive relationships
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
Experience in providing solutions based on clients needs
Knowledge of customer relationship management (CRM) practices (Frontrange – Ivanti)
Problem-solving attitude with a good attention to detail
Excellent organisational skills
Teamwork and leadership skills
Travelling to Customers
Benefits
Salary commensurate with the position
Provident Fund
Paid Time Off
Training & Development
Title: Customer Relationship Manager
Company: Kuba
Location: Parktown, Gauteng
Category:
