Overview
Customer Relations Representative Jobs in Roodepoort, Gauteng, South Africa at FLSmidth
Title: Customer Relations Representative
Company: FLSmidth
Location: Roodepoort, Gauteng, South Africa
Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.
Come see the FLSmidth difference.
Department
Order Handling & Execution – Middle East & West Africa
Purpose of the role
Manage the directly day-to-day contact with our valued customers, developing and retaining customer contacts to build long-term profitable relationships, prepare proposals and handle the orders by yourselves or/and along with our technical departments, proposal team, procurement, and shipping functions. Make sure proposals and orders are prepared and submitted in due time ref. our KPI’s.
Your Responsibilities
Focus on execution excellence, taking ownership of customer experience through proposal and order handling process, enhancing overall customer satisfaction.
Develop and maintain relationships with assigned customer accounts.
Prepare proposals to customers of a technical nature by use of PST (Proposal Support Tool) and in close cooperation with the sales manager, technical support, engineering, logistics etc. to ensure the technical information, products and pricing are appropriate and correct for customer’s needs.
Collaborate closely with RSLM’s & GPLM’s (Regional & Global Product Managers) on pricing & technical questions during proposal and order execution.
Ensure that proposal and order handling is fulfilling our customers’ expectations (Response time / Quality / DIFOT).
Place orders, receive and submit order acknowledgement on time.
Handle claims, minimizing potential negative impact towards our customer while keeping our (FLS) direct cost at a minimum.
Create claims in NCR and/or CCR’s in INTELEX
CR to Support the sales teams with sales and pricing history by mastering our BI tools (Business Intelligence).
Ensure Monthly Service Letter are submitted to the customers or site sales bi-weekly / monthly.
Review Monthly Service Letter and follow up with internal functions throughout our supply chain to ensure that parts and services are delivered on time.
Inform the customers in due time if the orders are delayed.
When dealing with sanctioned or embargo countries ensure compliance with Export control regulations in cooperation with our Trade Compliance Department.
Attend problem solving meetings with the customers (and Sales).
Follow up on overdue receivables in collaboration with our AR Collection team.
Follow up on open proposals in cooperation with the Sales Managers.
What You Bring
5+ years of experience in techno commercial proposals.
Experience in Engineering / Design / structural knowledge in plants equipment’s will be an added advantage.
English mandatory, Arabic and other languages advantageous.
What We Offer
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is.
In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photograph from your application materials.
Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.
All suitable candidates shall be subject to a personal suitability check which shall include but not be limited to a criminal record check, citizenship check, qualification verification and employment verification
