Overview
Customer Relations Manager Jobs in East London, South Africa at Vistry Group
We have anexcitingopportunity for a Customer Relations Manager tojoin our teamwithin Vistry East London, at our various locations across the region. As our Customer Relations Manager, you will be a key point of contact in our customers’ Vistry journey. Managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused. Providing pre-handover inspections on our open market sales plots, to ensure functionality and finesse is achieved in terms of quality of delivery.
You will support the sales and site teams in managingcustomer satisfactionafter new home move-in, record and manage the progress of customer snagging from Courtesy Visit review. You will assist the business in maintaining highcustomer satisfactionscores at 8 weeks and 9 months (NHBC) and provide exceptional customer service.
Let’s cut to the chase, what’s in it for you…
Competitive basic salary and annual bonus
Company car, car allowance or travel allowance
Salary sacrifice car scheme available to all employees
Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
2 Volunteering days per annum
Private medical insurance, with employee paid cover
Enhanced maternity, paternity and adoption leave
Competitive pension scheme through salary sacrifice
Life assurance at 4 x your annual salary
Share save and share incentive schemes
Employee rewards portal with many more benefits…
In return, what we would like from you…
Behave in line with ourcompany values– Integrity, Caring and Quality
Complex customer complaint resolution
Working with multiple teams within established processes and procedures
Accurate and consistent approach in maintaining records
Deliveringcustomer service excellenceand best practice within afast-pacedandchallengingenvironment
Good working knowledge of Excel, Microsoft Word, and Outlook
Highly developed analytical, oral, and writtencommunication skills
Able to engage and buildpositive workingrelationships with our supply chain, partners, and stakeholders to manage the customer journey
Proactive approach, withattention to detailand the ability to work independently and make key decisions
Ability to build and maintain positive customer relationships
Excellent time management, planning and prioritization skills
Full Driving license with a willingness to travel
Desirable…
A background in construction / house building
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential
Awareness of contract terms, conditions, and house type specifications
More about the Customer Relations Manager role…
Carry out a Finesse and Functionality inspection of plots prior to legal completion, to ensure quality and consistency of our product.
Prepare and distribute inspection reports to site teams and internal stakeholders.
Engage with partners prior to site start-up to forge positive relationships ongoing.
Post legal completion, record routine defects identified on the 10-day courtesy visit onto Keys.
Liaise regularly with the relevant site management to monitor the progress of customer defects to ensure that these items are closed within 28 days.
Record and update weekly progress reports for each development on Keys.
When on site, review any issues which may impact customer journey and feedback to the relevant departments.
Identify trends and common issues and feed these back …
Title: Customer Relations Manager
Company: Vistry Group
Location: East London, South Africa
Category: Customer Service/HelpDesk, Management
