Overview
Customer Onboarding Specialist – B2B SaaS Jobs in Cape Town, South Africa at Easygenerator
Job Description
Some practicalities:
Location: Onsite, 5 days a week in office in Cape Town
Working Hours: Eastern Standard Time (EST) – 2:30 p.m. to 11:00 p.m. (your local time)
In this position it will be your mission to ensure a successful onboarding track for new Easygenerator customers and help them reach their first success and milestones. You will do this by hosting onboarding sessions, training and webinars.
As an Easygenerator Onboarding Specialist, you will:
Onboard new customers so that they can successfully publish their (first) courses.
Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts.
Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones.
Help to optimize and develop our current onboarding process.
Be an advocate for our customers and their voice internally.
Manage a small portfolio of customers to help them succeed in their eLearning projects.
Qualifications:
Excellent command of English language
Bachelor degree or higher
0-1 years of relevant working experience
Natural ability to teach
Excellent listening- and organizational skills
Additional Information
What we Offer:
Join a dynamic, international team (40+ nationalities) in a fast-growing scale-up where you can make an immediate impact.
Career framework and growth coaching.
Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quick
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Title: Customer Onboarding Specialist – B2B SaaS
Company: Easygenerator
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Success Mgr./ CSM, Technical Support, Bilingual, HelpDesk/Support)
