Overview
Customer Insight Analyst Jobs in Johannesburg, South Africa at Smollan
Job Summary:
Responsible for defining and executing insights within the business as well as understanding internal and external sources of information to ensure value creation and improved execution for the business unit, to deliver customer analysis across the business units which support business decision making, strategy development and tactical delivery.
Key Responsibilities and Deliverables:
Effective Analysis and Reporting
Utilise external data sources to highlight insights and trends
Apply standard market research processes or techniques to analyse data findings
Ensure understanding of the market and how to utilise its in analysis of reports
Ensure regular communication with stakeholders
Understand KPI metrics and how they relate to each other
Know how to evaluate reports, interpret and advise on outcomes
Utilise KPI’s to identify root cause for under performance or gaps
Make recommendations on possible solutions
Jointly agree actions with relevant stakeholders
Make sure stakeholders are informed and updated Familiarity with data mining and statistical techniques including linear and logistical regression
Excellent technical skills in SAS, SQL or equivalent tools
For self-service models when required
Good understanding of data flow
Drive Actions to Completion
Communication actions to relevant stakeholders
Make changes in consultation with others
Hold relevant individuals accountable for resolutions of agreed actions
Continuously monitor progress of actions and push for action where necessary
Utilise scorecard to highlight action required
Present targets and publish scorecards
Ensure up to date knowledge of competitors’ practices and external influences that may impact on performance. Include this in presentations and recommendations
Ensure adequate performance of the Business Intelligence Platform in terms of response times
Develop a thorough understanding of the customer data available to maximise the benefit of customer insight over simple product/KPI reporting
Understand business unit requirements and advise the best way to fulfil these with the data and tools available
Investigate data necessary to achieve desired business outcomes
Recommend and implement appropriate data modelling solutions to meet business requirements
Facilitate Operational Excellence and Client Satisfaction
Understand the expectations of stakeholders and ensure stakeholder needs are met
Engage with operational team to facilitate and support achievement of excellence
Support and liaise with Operations with regards to relevant business actions from insights generated
Effective teamwork and self-management
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change.
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
Manage own career development by staying abreast of any technical and industry changes
Work effectively with team members in the IT department specifically with BI team
Value and Cost saving
Use of syndicated and other data sources to identify insights, create opportunities and deliver solutions that drive profitable sales growth
Title: Customer Insight Analyst
Company: Smollan
Location: Johannesburg, South Africa
Category: Business (Business Development, Data Analyst)
