Overview
Customer Experience Specialist Jobs in South Africa at Scaled
Title: Customer Experience Specialist
Company: Scaled
Location: South Africa
🚀 Customer Experience Specialist (Part-Time)
Part-Time
ZAR 12,500 – 18,000
📍 South Africa (Remote)
Help thousands of households save money one great customer experience at a time.
Placed by Scaled – connecting exceptional South African talent with world-class global companies.
What if your next customer support role was about more than answering tickets?
What if every conversation helped someone save money, reduced stress, and made navigating the energy market effortless?
We're hiring a Customer Experience Specialist to join Switchd, the UK's leading auto-energy-switching platform.
Switchd is transforming the way people manage their energy bills by automatically finding better deals and making switching suppliers simple. As more customers join the platform, they're looking for someone who genuinely enjoys helping people, solving problems, and delivering world-class support.
🌟 What You'll Own
You'll become an integral part of the customer experience team, ensuring every interaction leaves customers feeling supported, informed, and valued.
You'll:
- Respond to customer enquiries across digital support channels with empathy, professionalism, and efficiency.
- Guide customers through the energy switching process and resolve any issues that arise.
- Troubleshoot account and switching-related queries to ensure smooth customer journeys.
- Identify recurring customer pain points and recommend improvements.
- Maintain and improve the knowledge base, help centre, and FAQ resources.
- Contribute ideas that improve customer satisfaction, operational efficiency, and the overall customer experience.
- Support the onboarding and development of teammates by sharing best practices and knowledge.
🎯 We're Looking For Someone Who…
You genuinely enjoy helping people.
You stay calm under pressure.
And you take pride in solving problems properly.
You'll ideally have:
✅ Previous experience in a customer service or customer support role.
✅ Excellent written and verbal English communication skills.
✅ Strong organisational and time management skills.
✅ A proactive attitude with excellent attention to detail.
✅ A natural ability to problem-solve and think independently.
✅ Confidence using computers and learning new digital systems quickly.
✅ Experience working remotely (preferred).
✅ A reliable internet connection and suitable home office setup.
⭐ Bonus Points If…
You've worked in a fast-growing startup or technology company.
You've supported customers in the utilities, fintech, or SaaS industries.
You've helped create or improve customer help documentation.
You've trained or mentored other customer support team members.
💥 You'll Love This Role If…
You enjoy making someone's day easier.
You like solving problems instead of passing them on.
You enjoy improving processes—not just following them.
You're proactive, positive, and genuinely care about delivering exceptional customer experiences.
You want your work to make a real impact.
❌ This Role Probably Isn't For You If…
You prefer repetitive work with little customer interaction.
You struggle with managing multiple priorities.
You don't enjoy solving problems independently.
You aren't comfortable working in a fast-paced startup environment where things evolve quickly.
🌍 Work From Home
This role is fully remote from South Africa.
You'll enjoy flexible part-time hours, with no weekend work, while collaborating with a supportive international team that values trust, ownership, and great customer experiences.
🚀 Why You'll Love Working Here
✨ Fully remote working.
✨ Part-time hours with no weekends.
✨ Join a supportive, ambitious, and collaborative team.
✨ Monthly company-wide learning and development sessions.
✨ Continuous opportunities for personal and professional growth.
✨ Work for a business making a genuine difference in customers' lives.
✨ Help shape the future of one of the UK's most innovative energy technology companies.
🌍 About Switchd
Switchd exists to remove the hassle from switching energy suppliers.
By combining smart technology with outstanding customer support, the team helps thousands of households automatically access better energy deals while saving both time and money.
Built on honesty, transparency, and customer-first thinking, Switchd is creating a simpler, fairer energy experience—and they're looking for people who want to be part of that mission.
📅 What Happens Next?
1. Apply
Submit your application through the Scaled platform.
2. Record Your Video Profile
If your experience looks like a strong match, we'll invite you to complete a short video profile. (Don't forget to check your spam folder!)
3. Meet the Scaled Team
Jump on a quick 10-minute conversation with one of our team so we can get to know you better and answer any questions you have.
4. Meet the Client
If successful, you'll interview directly with the Switchd team.
📩 Ready to Help Customers Save Money?
If you're passionate about delivering exceptional customer experiences and want to join a company that's genuinely making life easier for thousands of households, we'd love to hear from you.
- Apply today and become part of the Switchd team.