Overview
Customer Experience Executive Jobs in Johannesburg, South Africa at NM Staffing Solutions (Pty)Ltd
Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.
Minimum Qualification:
Grade 12 is essential
Customer facing certification or diploma
Leadership skills
Experience:
At least 2-years of experience in a customer interfacing role
Critical on the Job Skills Synopsis:
Superior customer engagement
Able to work under Pressure
Transparent and honest
Excellent administrative abilities
Process driven
Ability to prioritize workload and meet deadlines
Ability to follow through on instructions
Be a team player
Digital Literacy:
MS Word:
Word, Excel, Power Point
Prior Industry related platform experience will be advantageous
Role
Description:
Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported.
To ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected. Ensuring effective onsite customer service as well as after care service.
Key Areas of Responsibility:
Delivery Logistics
Customer Handover
Aftersales
Facilities and Showroom Coordination
Evaluations
Evaluations:
Accurate Evaluations of cars
Ensure proper vehicle inspections administered to identify if cars are worth keeping
Autobid used to provide pricing
Title: Customer Experience Executive
Company: NM Staffing Solutions (Pty)Ltd
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM)
