Overview
Customer Experience (CX) Intern Jobs in Sandton at Sasria
Closing Date
2025/03/06
Reference Number
SAS250227-1
Job Title
Customer Experience (CX) Intern
Job Type
Graduate Internship
Division
Insurance Operations
Department
Claims
EE Occupational Levels
Level 4 & 5: Skilled, Technical and Academically Qualified
Location – Town / City
Sandton
Location – Province
Gauteng
Location – Country
South Africa
Job Advert Summary
The Customer Experience Intern will gain exposure and training in administrative and operational support
in the Customer Care environment, i.e. the implementation of CX initiatives, data management, and
stakeholder coordination to enhance customer satisfaction and service efficiency.
Minimum Requirements
Qualifications
Bachelor’s degree in Business Administration, Marketing, Customer Experience, Communication, Psychology, Consumer Behaviour, Data Analytics or Business Analytics
Experience
No post qualification experience required
Duties and Responsibilities
Key Performance Areas
Tasks
Administration
Provide administrative support to the Customer Care Space, including document preparation, scheduling meetings, and record keeping of complaints/queries on the system.
Provide support function in resolving customers’ queries, specific to their service experience relating to claims activities.
Support the preparation of CX reports, presentations, and insights based on customer data.
Ensure completion of tasks or activities supporting the turnaround time in attending to queries and implementation of procedures.
Minutes of engagements attended by CCS.
Coordinate internal and external stakeholder engagements, ensuring seamless communication.
Operation
Ensure that complaints / escalations reported through various channels are captured and tracked on the Complaints management system.
Identify customer trends, complaints and/or queries received via the various touch points and assist to perform root cause analysis with a view to improve service experience.
Assist in tracking and following up on action items related to CX initiatives.
Conduct research on industry trends and best practices in customer experience.
Assist in claims quality control by identifying trends, analysing complaints, and ensuring process improvements.
• Redirect any queries to the relevant person and follow-up to ensure its resolution (where required).• Support the Customer Care Specialist in refining and optimizing claims handling processes for better efficiency.
Monitor complaints resolutions and assist in developing best practices for claims experience enhancement.
Facilitate training initiatives for internal stakeholders relating to service excellence.
Career Management
Individual development areas identified and career development in place to address the areas
Ad hoc tasks
Perform any reasonable tasks as and when required by the Line Manager
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
Title: Customer Experience (CX) Intern
Company: Sasria
Location: Sandton
