Overview
Customer Engagement & Service Engineer Jobs in Sandton, South Africa at Vestas
Position: Customer Engagement & Service Contract Engineer
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Region MED > SBU MED Service >
Customer Service Management Africa
The Contract Management department is a part of our Service Unit and is responsible for servicing all aftermarket customers with spare parts and services of the wind turbines as well as handling the service contracts in place. The service business is a key growth area of Vestas and has exciting targets to be achieved.
Responsibilities
Develop and maintain relationships with existing customers; leverages relationships to ensure renewals of Service contracts
Define common strategy in customer relationship management (together with Area Supervisor)
Develop new business opportunities (value-added services) and actively pursue recapture opportunities for lost accounts
Prepare Time & Material quotations and ensure backlog increase with this type of sale
Assist the commercial department in the negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
Assist with answering contractual questions from Customers, Sales Department and Area Supervisors
Deal with technical open cases resolution process (proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.)
Control project bonus and penalties (incentive; variable price)
Prepare the Monthly Windfarms Reports for the customer and upload them to the customer portal
Invoice all customers and ensure updated billing plan in the ERP system
Qualifications
Engineer or Business Administration graduate
Experience in contract management
Fluent in English (written and spoken)
Electrical, renewables, mechanical knowledge will be considered
Wind turbine, energy or aircraft industry experience will be considered
Competencies
High degree of collaboration
Leadership skills
Great degree of flexibility
Problem solving-oriented
Customer and business-oriented
Contract management skills
Negotiation
Attention to detail
Willingness to learn
What We Offer
We offer an exciting job in a global, international environment. You’ll be working in a fast growing team which is at the forefront of growth within the wind energy sector. We put the emphasis on developing both personal and professional skills. In return, we expect you to work efficiently to achieve results.
Additional Information
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, “Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry”.
Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
Title: Customer Engagement & Service Engineer
Company: Vestas
Location: Sandton, South Africa
Category: Engineering
