Overview
Customer Care Manager or JHB Jobs in Pretoria, South Africa at Top Talent Professional Services
Position: Customer Care Manager or JHB South
We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients.
The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.
Responsibilities:
Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
Monitor and analyze customer feedback and data to identify trends and areas for improvement.
Handle escalated customer issues and provide resolution in a timely and professional manner.
Collaborate with other departments within the company to ensure a seamless customer experience.
Conduct regular performance evaluations and provide feedback for team members.
Stay up to date on industry trends and best practices in customer service.
Qualifications:
Bachelors degree in business administration, Marketing, or a related field.
Minimum of 3 years of experience in customer service management.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office and customer service software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Package includes:
Market related salary
15 Days Annual Leave
Life Insurance
Provident Fund
If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you. Salary – +-R pa CTC
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Title: Customer Care Manager or JHB
Company: Top Talent Professional Services
Location: Pretoria, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager)
