Overview
Customer Care Consultant Jobs in Cape Town, Western Cape, South Africa at Nimble Group
Title: Customer Care Consultant
Company: Nimble Group
Location: Cape Town, Western Cape, South Africa
At Nimble Credit Solutions, we’re committed to delivering exceptional service to our clients., We’re looking for passionate, energetic and customer-focused individuals to join our Customer Care Team in Cape Town!
If you thrive in a fast-paced, dynamic environment and enjoy helping people while achieving targets, then this could be the perfect opportunity for you!
As a Customer Care Consultant, you will be the first point of contact for customer handling calls, emails, and messages with confidence and professionalism. Your goal? To ensure every interaction is efficient, solution-driven, and customer-centric.
Key Responsibilities
Under the management / direction of the Team Manager, the Customer Care Consultant will have the following responsibilities (including but not limited to):
Collections Management
Respond to and resolve customer enquiries through calls, emails, and messages.
Handle a variety of customer requests, including balance inquiries, account closures, settlement offers, and more.
Negotiate payment arrangements and support outbound agents with necessary correspondence.
Follow up to ensure quick and effective
resolution of customer issues
Productivity Management
Meet daily, weekly, and monthly targets for key performance indicators
Convert Right Party Contacts (RPCs) into successful payment arrangements and collections.
Focus on high productivity and efficiency while maintaining excellent service standards.
Quality & Compliance Management
Apply industry regulations and company policies to the collections process (including the National Credit Act, Debt Collections Act, and IT policies).
Maintain up-to-date, accurate debtor information and system integrity.
Provide high levels of customer service by addressing queries empathetically, tactfully, and professionally.
Living the Nimble Values
Positive Impact:
Be an inspiring force, contributing positively to your team.
Get it Done:
Own your role and drive results with accountability.
Find Better Ways:
Seek continuous improvement and innovation.
Do the Right Thing:
Uphold high ethical standards in every action.
Requirements
Experience
: A minimum of 2 years in an inbound customer care role, ideally within a collections or customer service environment.
Skills
: Strong communication, negotiation, and time management skills.
Tech-Savvy
: Computer literate and familiar with collections systems (a plus!).
Target-Driven
mindset with a passion for achieving and exceeding goals.
Integrity & Teamwork
: High levels of integrity and a team player.
Remuneration And Benefits Structure
Competitive Salary
Performance based Incentives
Comprehensive Benefits Package, at the full cost to the Employer:
Funeral Cover
Group Life Cover
Disability Cover
Paid Maternity and Birthday Leave
WIFI access (in office)
Annual Performance Reviews linked to remuneration adjustments
Bursary opportunities
Why should you apply?
We offer exciting opportunities for career growth, allowing you to develop your skills and advance within the company. You’ll be part of a supportive team that fosters collaboration, where your contributions are valued and make a real impact. The role is both rewarding with a competitive salary and performance-based incentives, and you’ll also enjoy great benefits including medical aid, life cover, paid leave, and more!
If you’re ready to take on a fun, dynamic, and rewarding role in customer care, we want to hear from you! Apply today and be a part of our amazing team at Nimble Credit Solutions.
This appointment will be made in line with the Company’s Employment Equity Plan.
