Overview
Customer Care Chat Consultant – Health Care Campaign Jobs in Cape Town, South Africa at Boomerang Marketing
Job Description
Are you passionate about helping people and delivering service that truly makes a difference?
We are currently seeking experienced Chat Support Consultants to join our growing medical support team. This role is perfect for customer-focused individuals who can provide reassurance, professionalism, and efficient support in a fast-paced environment aligned to UK operational hours.
You’ll be joining a dynamic and supportive workplace where quality service, teamwork, and growth are highly valued.
Your Role
- Support customers through live chat and digital communication channels
- Deliver professional, empathetic, and solution-driven customer service
- Assist customers with queries while ensuring accuracy and efficiency
- Handle sensitive situations calmly and professionally
- Follow internal procedures and escalate concerns where necessary
- Maintain high service standards and customer satisfaction levels
Requirements What We’re Looking For
- Matric / Grade 12 essential
- Minimum 3 years’ experience in a contact centre environment
- Strong live chat support experience is essential
- Excellent written communication and typing skills
- Strong interpersonal and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Comfortable working rotational UK shifts between 09:00 and 24:00
Benefits Why Join Us?
- Be part of a meaningful and rewarding medical support campaign
- Work within a positive and performance-driven culture
- Modern offices based at Wynberg Mews
- Ongoing coaching, support, and career development opportunities
- Join a team that values people, growth, and exceptional customer experiences
?
Location:
Wynberg Mews
⏰ Rotational UK Hours | 09:00 – 24:00
If customer service excellence is your passion and live chat support is where you shine, we’d love to hear from you.
Requirements
Grade 12 Certificate with English and Mathematics/Mathematical Literacy. Minimum 3+ years proven Team Leader experience in a contact center (BPO) environment.
Experience with in the Healthcare, Medical, Pharmacy, or Patient Support sectors is advantageous. Tertiary qualification in a related field (advantageous). Strong interpersonal and communication skills with the ability to motivate diverse teams. High level of accountability, professionalism, and responsibility for team performance. Organized, analytical, and highly target-driven. Ability to prepare accurate performance reports and communicate insights to management. Strong customer focus and excellent people management skills.
Ability to engage with clients three times a week on your performance South African Citizen. Own transport (advantageous). Ability to work 24/7 rotational shifts aligned with UK time zones. High proficiency in English (read, write, speak). Clear criminal record.
Title: Customer Care Chat Consultant – Health Care Campaign
Company: Boomerang Marketing
Location: Cape Town, South Africa
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