Overview
Customer Care Agent and Front Desk Sales Jobs in Roodepoort, Gauteng at Gadget Boss
Gadgetboss trading as Clicknow is a dynamic and innovative E-commerce company that has been a leader in the online retail industry for 6 years. We take pride in delivering high-quality products and exceptional service to our valued customers. As our business continues to grow, we are seeking a passionate and experienced Front Desk Sales & Customer Care Agent to join our dedicated team.
**Key Responsibilities:**
– **Customer Support:** Provide first-class customer service through various online channels, including email, live chat, and social media, addressing customer inquiries, issues, and concerns promptly and professionally.
– **Sales Assistance:** Assist customers with product selection, order placement, and payment processing, driving sales and ensuring a seamless shopping experience.
– **Order Management:** Manage and monitor customer orders, including order tracking, returns, and exchanges, ensuring accurate and timely resolutions.
– **Product Knowledge:** Stay up-to-date with our product offerings, features, and promotions to provide accurate and informative responses to customer queries.
– **Issue Resolution:** Investigate and resolve customer complaints, escalate complex issues as needed, and maintain comprehensive records of customer interactions.
– **Feedback and Improvement:** Gather customer feedback and insights to help improve our services and products continually.
– **Team Collaboration:** Collaborate with cross-functional teams, including logistics and sales, to ensure a unified approach to customer care.
**Qualifications:**
– Minimum of 2 years of experience in front desk sales and customer care.
– Exceptional communication and interpersonal skills, both written and verbal.
– Proficiency with online customer service tools and platforms.
– Strong problem-solving abilities and a customer-centric mindset.
– Familiarity with e-commerce and online shopping processes.
– Ability to work in a fast-paced, dynamic environment.
– Detail-oriented with excellent organizational skills.
– A positive attitude and a passion for customer satisfaction.
**How to Apply:**
If you are a results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience with the subject line “Front Desk Sales and Customer Care Agent Application.”
Join our team and be a part of a company dedicated to providing exceptional service and quality products to our customers. We look forward to welcoming you to Gadgetboss!
Job Type: Full-time
Pay: R5Â 500,00 – R7Â 000,00 per month
Title: Customer Care Agent and Front Desk Sales
Company: Gadget Boss
Location: Roodepoort, Gauteng
Category:
