Overview
Customer Care Agent Jobs in Durban, South Africa at Ignition Group
Job title:
Customer Care Agent
Job Location:
Kwa Zulu-Natal, Durban
Deadline:
April 05, 2025
The Detail
Query Resolution:
Enhance the overall customer experience and ensure customer satisfaction and turnaround time on queries.
Take inbound calls from customers regarding sales, product queries, and complaints, assisting them with every request.
Offer solutions with the objective of retaining customers and initiate corrective action as needed.
Provide accurate feedback from issues arising from inbound calls, ensuring first call resolution within service level agreements.
Support Team Leaders with various daily reports to networks.
Analyse data and report on trends and anomalies within each segment of the business unit.
Liaise with service providers, networks, and 3rd parties around escalated queries to ensure all queries are resolved within the agreed time frames.
Requirements
Are you this person?
Do you have a matric qualification?
Do you have a minimum of 1-year customer care experience within an inbound call centre or customer care environment?
Great listener and communicator – does this sound like you?
Are you detail-oriented in administration?
Do you know your way around MS Excel and Word?
Do you have broadband experience (FLTE)?
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Title: Customer Care Agent
Company: Ignition Group
Location: Durban, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM)
