Overview
Customer Agent Jobs in Umhlanga, South Africa at Believe Resourcing
Location: Umhlanga
Our Client:
They engineer experiences on behalf of some of the world’s most progressive brands. As a company, they have been working towards that goal since its founding in 2000. Through evolution and acquisition, today they are a 40 000 people-strong global leader in business process outsourcing (BPO).
They continue to specialize in customer experience, but their capabilities extend across voice, social, and digital channels. With a mission to “push the limits of customer experience and business process optimization,” people are empowered and encouraged to push the boundaries. They aim to be the best at engineering the customer experience by investing in their people and the environment in which they work and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions that meet the challenges of a now omnichannel world.
What employees say about working at our client:
“Fun, yet stressful working environment”
“Pays good and offers stability”
“Fun place to work”
“Fun workplace and healthy working environment”
Requirements:
English fluent
High school qualification
Permission to work in South Africa
6 months minimum working experience in a call center
6 months of International Exposure
Availability to work rotational shifts in a 24/7 environment
Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
Ability to evaluate content in line with content and business policies
Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
Strong analytical and research skills with attention to detail
Ability to work in fast and evolving workflows
Adhere to strict deadlines
Ability to maintain a high degree of confidentiality
Title: Customer Agent
Company: Believe Resourcing
Location: Umhlanga, South Africa
Category: Customer Service/HelpDesk
