Overview
CRM Operations Manager Jobs in Cape Town, South Africa at peopleworth
Role Overview
We are seeking a CRM Operations Manager (Hub Spot) to strengthen our enrolment and marketing operations by driving efficiency, data quality, and automation within Hub Spot. This role is focused on ensuring the CRM runs smoothly every day while improving documentation, scalability, and user enablement. You will play a key part in shaping a best‑in‑class CRM function that supports revenue growth, reporting, and decision‑making across the organisation.
Key Responsibilities
CRM Operations & Maintenance
- Manage day‑to‑day Hub Spot operations to ensure system reliability and data accuracy
- Respond to CRM‑related requests, troubleshooting, and support tickets from internal teams
- Monitor system performance, proactively identifying and resolving issues
Documentation & Knowledge Management
- Develop and maintain CRM playbooks, process maps, and internal training materials
- Build a knowledge base to document key workflows, integrations, and best practices
- Maintain documentation for new automations, reports, and integrations
Optimisation & Continuous Improvement
- Audit existing workflows and automations to identify opportunities for simplification
- Implement and test new Hub Spot features in collaboration with other stakeholders
- Partner with teams to standardise CRM processes across the organisation
Reporting & Insights
- Create and maintain dashboards and reports for leadership and enrolment teams
- Ensure consistency and accuracy across CRM reporting
- Support data‑driven decision‑making by translating CRM insights into actions
Collaboration & Enablement
- Work closely with the CRM Manager to align on roadmap priorities and improvements
- Support onboarding and training for new team members using Hub Spot
- Serve as an internal point of contact for CRM enablement and user support
Essential Requirements
- 3–5+ years of hands‑on CRM experience, with a focus on Hub Spot (Sales Hub / Marketing Hub)
- Strong understanding of CRM data architecture, workflows, properties, and automations
- Demonstrated experience in documenting systems and creating process guides or SOPs
- Proven ability to build and maintain reports and dashboards within Hub Spot
- Excellent problem‑solving, prioritisation, and communication skills
- Ability to communicate technical information clearly and confidently to non‑technical stakeholders, both in writing and verbally
- Ability to work autonomously and manage multiple projects in a fast‑paced environment
Desirable Requirements
- Experience integrating Hub Spot with tools such as Zapier, Google Sheets, Slack, or learning platforms
- Familiarity with APIs, data imports, or light technical troubleshooting
- Experience in sales operations, revenue operations, or CRM enablement functions
- Exposure to SaaS or education environments
Benefits
- Collaborative, people‑centred performance culture
- Opportunities to grow in a fast‑paced environment
- Flexible, remote‑first working approach
- Work with modern systems and data‑led tools
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Title: CRM Operations Manager
Company: peopleworth
Location: Cape Town, South Africa
Category: