Overview
CRM/Customer Relationship Management Specialist/Hospitality/Tourism – Loyalty programmes Jobs in Johannesburg, South Africa at Isilumko Staffing
Position: CRM (Customer Relationship Management) Specialist (Hospitality / Travel / Tourism – Loyalty programmes)
A Global travel / tourism / hospitality client is seeking an experienced CRM Specialist for their Marketing department in Johannesburg.
Qualifications and experience:
Marketing diploma / Bachelors’ degree
No less than 6 years’ marketing experience – CRM as a specialisation
Fluent in English
Sound knowledge of loyalty programmes
System proficiency: SAS or any CRM campaign dissemination tool, Contact Lab, Touchbase Pro, Advanced Excel (Data mining and analysis), Marketo
Key skills:
Interpersonal
Stakeholder management
Writing
Data mining
Analytical
Database management
Time management
Attention to detail
Deadline driven / results driven
Able to work under pressure
Strategic
Resilient
Adaptable
Organised
Team player
Key performance areas:
Grow the loyalty base:
Develop and implement communications strategy for CRM
Responsible for the customer life-cycle:
Attending to all client queries
Support the Marketing Manager with ad-hoc projects
Monitor data quality, marketing activities, segmenting
Draft, execute and monitor direct marketing campaigns, promotions and interventions
Draft and implement acquisitions, remarketing and maintenance strategy
Draft performance reports
Title: CRM/Customer Relationship Management Specialist/Hospitality/Tourism – Loyalty programmes
Company: Isilumko Staffing
Location: Johannesburg, South Africa
Category: Marketing / Advertising / PR (Digital Marketing, Marketing Communications)
