Overview
Control Room Operator lead Jobs in Midrand, South Africa at JDBC
Main Purpose Of Job
The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.
Qualification & Experience
Grade 12 (Matric)
Grade C PSIRA Registered
Responsibilities And Duties
Administration
Monitor and action emergency and non-emergency signals
Phoning of the Premises/ Clients/ Key holders
Recording all relevant information into the activations by means of computer
Record and report all incidents and accidents to the senior on duty
Ensure all relevant administrative work and handled signals are completed
Monitoring and action of vehicle violations
Updating of timesheets
COMPUTERS AND EQUIPMENT MANAGEMENT
Report any faults to the appropriate authority on duty
Not abuse the use of company telephones for private telephone calls
Effective use and compliance of safety and zero harm standards
TIDINESS OF THE MONITORING CENTRE
Responsible for a clean and tidy workstation
CLIENT LIAISON
Telephonic assistance with any problems or complaints
Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
Reporting of any faulty alarm systems through the appropriate channel(s)
Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL
Have sound knowledge about all facets pertaining to your position
Attend all required meetings and training sessions
Not abuse company telephone for private calls
STANDARD OPERATING PROCEDURES
Standing Operating Procedures must be upheld
Meeting and keeping on agreed upon service level and performance targets
High standard of service must be upheld
ADHOC
Assisting with other ad-hoc tasks and projects as and when required
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Management and Manufacturing
Industries:
Architecture and Planning
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Title: Control Room Operator lead
Company: JDBC
Location: Midrand, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep)
