Overview
Continuous Improvement Analyst Jobs in Western Cape, South Africa at Merchants
Title: Continuous Improvement Analyst
Company: Merchants
Location: Western Cape, South Africa
We’re Hiring: Continuous Improvement Analyst
Help us optimize operations, elevate customer experience, and drive real business impact.
Are you passionate about driving efficiency, optimizing processes, and delivering measurable value? We’re looking for a Continuous Improvement Analyst to join our dynamic team and make a tangible difference.
About the Role
As a Continuous Improvement Analyst, you’ll dig into data, challenge the status quo, and lead meaningful change. You’ll investigate, analyze, and enhance business and operational processes that improve customer service, reduce costs, and support sustainable growth.
Before You Apply, Ask Yourself:
Can you spot inefficiencies in your sleep and back up your ideas with data?
Have you led process improvements that delivered measurable results?
Can you map processes, collaborate cross-functionally, and influence change?
Are Lean Six Sigma principles second nature to you?
Do you turn root cause analysis into action, not just insight?
Key Responsibilities
Drive process improvement initiatives using data-driven insights
Document, update, and monitor business processes and compliance
Conduct root cause analysis and deliver innovative, actionable solutions
Define business requirements and support the development of functional/non-functional specs
Facilitate project activities, including risk assessments and reporting
Collaborate with stakeholders across all levels and departments
What You Bring
Minimum 2 years in business analysis or continuous improvement roles
Strong understanding of contact centre operations and performance metrics
Working knowledge of Lean Six Sigma (White/Yellow Belt or above)
Skilled in process mapping, data analysis, and redesign
Excellent communication, facilitation, and stakeholder management skills
Proactive, innovative, and comfortable working independently in a fast-paced environment
Why Join Us?
Be part of a collaborative and forward-thinking team. Work closely with leadership to deliver real impact. Influence how we serve customers and shape the future of our operations
Sound like you?
