Overview
Consulting & Solutioning Analyst Jobs in Cape Town at Teleperformance South Africa
Overview
As a Lean Six Sigma Consultant within TP Digital you will play a pivotal role in driving digital transformation across our UKISSA business and have the opportunity to engage with our global organization. This position involves leading and supporting clients and internal teams to enhance and optimize business processes using Lean Six Sigma methodologies, with a strong focus on digital innovation and data-driven decision-making. You will collaborate closely with the Analytics and Technology Product teams to identify and implement cutting-edge solutions that enhance efficiency, customer experience, and business performance.
As a strategic thinker, you will design best practice digital service solutions, encompassing operating models, processes, automation, data analytics, and technology. You will articulate the value of these solutions to internal stakeholders and clients, ensuring alignment with digital transformation goals.
Key Responsibilities
Digital Transformation: Leverage your experience in process improvement to identify opportunities for automation, AI, and analytics-driven solutions.
Presentation Skills: Confidently present findings and recommendations to senior audiences, utilizing MS PowerPoint for impactful delivery.
Communication: Exhibit excellent interpersonal and communication skills, both written and verbal, to engage stakeholders effectively.
Analytical Skills: Employ strong diagnostic and analytical skills to solve complex problems and develop pragmatic, tech-enabled solutions.
Business Case Development: Quantify, analyse, and develop business cases to support digital transformation initiatives.
Data Proficiency: Utilize Excel and other analytical tools for data gathering, root cause analysis, and performance trending.
Process Improvement: Identify and implement process automation and digital tools to enhance operational efficiency.
Strategic Awareness: Demonstrate a solid understanding of digital strategy, emerging technologies, and fact-based problem-solving capabilities.
Project Management: Exhibit strong project management skills, working collaboratively to deliver digital initiatives under tight deadlines.
Initiative: Work independently and take initiative to drive projects forward.
Leadership: Provide guidance to team members and promote a digital-first mindset.
Specific Responsibilities
Collaborate with the organization’s LSS Black Belt and the wider Digital and Analytics teams.
Apply Lean Six Sigma methodology to both internal and client-facing digital projects.
Engage with stakeholders, data analysts, and product teams to understand current digital challenges and opportunities.
Quantify and prioritize digital transformation initiatives to maximize impact.
Map existing digital and process workflows and identify areas for process automation and AI integration.
Identify and evaluate emerging technologies that support critical analysis and automation in digital operations.
Analyse data and develop digital performance metrics to measure the impact of automation and AI-driven changes.
Develop actionable digital roadmaps and track progress to ensure successful implementation of solutions.
Create and execute digital process improvement procedures to drive operational efficiencies.
Prepare communication plans for various stakeholders and deliver presentations as needed.
Flexibility to work UK and US hours as required to accommodate different time zones and project demands.
Qualifications & Experience
Certification: Lean Six Sigma Green Belt Certified (Essential). Black Belt Training is advantageous.
Experience: Minimum of 3 years in an LSS role or continuous improvement function, with experience in digital transformation.
Digital Awareness: Strong understanding of automation, AI, analytics, and digital tools that drive transformation for clients.
Project Management: Proven project management experience with the ability to manage multiple digital projects simultaneously.
Job Types: Full-time, Permanent
Work Location: In person
Title: Consulting & Solutioning Analyst
Company: Teleperformance South Africa
Location: Cape Town
