Overview
Consultant: software Support Engineer Jobs in Midrand, Gauteng, South Africa at Netstar
Title: Consultant: software Support Engineer
Company: Netstar
Location: Midrand, Gauteng, South Africa
Title
Consultant: software Support Engineer
Job Description
Job Tittle:
Consultant: Software Support Engineer
Responsibilities
Assistance, troubleshooting and installation on all tracking software for clients and internal staff (Vigil+, Vcam, AVM cloud, Safe and Sound and Caps support) – Troubleshooting include:
Checking with client’s IT on closed/open ports or firewall blocks/antivirus exceptions
Assisting clients with setting up of their drivers, locations, sms/email alerts and explaining these in detail
Assisting client with scheduled reports or investigating missing or inaccurate data
Investigate reasons why features not enabled in Safe and Sound
Restarting of app/web services for various reasons – cannot login, not updating, unit changes done in CRM but not reflecting on UI, commands not processing etc.
Investigate why unit/s is not updating or not visible on software
Reprocessing of data if the data is available but not on the software
Changing of registration numbers as per request from clients
Migration of clients from different platforms
Intensive and/or basic training on all software platforms for clients and/or internal staff
National and international assistance relating to software and unit reporting problems
Enabling and configuring of wireless sensors such as door sensors, pto’s and configuring the temperature for vehicles with fridges
Setting up and testing of immobilizers
Monitoring of dashboards for different software platforms
Fitment center assistance on Mobi devices and Field services
AX – arrange licenses, load software, troubleshoot software,
Teltonica – load, troubleshoot, repair, training
Microsoft D365/Field services support
Mobitech software support
Core Responsibilities
Installing, configuring, and troubleshooting software related issues
Managing end user expectations and support requests
Software application training for end user
Manage and monitor performance of all software applications.
Analyse data to produce accurate information for clients or internal requests.
Provide root cause analysis for software issues when need and provide possible solutions.
Always provide robust and continuous communication to clients and internal stakeholders.
IT support, hardware and software and other approved IT information systems.
Customer engagements and internal support to the sales channel and other internal stakeholders
Provide statistical information to management when required.
Provide expert witness testimony on behalf of Netstar for arbitrations/hearings and court proceedings.
Infrastructure analysis for pre-sales and onboarding new clients and assisting with software application demonstrations for clients when needed.
Educational Qualifications
CompTia A+/N+ International or equivalent IT qualification
National senior certificate
Microsoft D365 an advantage
Experience
Minimum Minimum 1- 2 years in coordinating, planning, and administration in an IT environment.
Experience in PC hardware
Knowledge of the following Microsoft products: Microsoft Office, All Windows OS
Basic internet protocol knowledge (HTTP, SMTP, FTP, SOAP)
Knowledge of firewall, proxy’s, and antivirus programs
Knowledge on LAN/WAN
Driver’s license
Advantageous
Exposure to Netstar Systems
Microsoft SQL server 2003/8
Fluent in other South African languages
Microsoft D365
Other Requirements
Good Business Acumen
Corporate Governance
Relevant Industry/Domain knowledge
Attention to detail.
Professionalism
Presentation
Customer relationship management
Education
Languages
