Overview
Consultant Sales Support – Pipeline Jobs in Potchefstroom, South Africa at Absa Group
Position: Â Consultant Sales Support – Pipeline Potchefstroom
Location: Potchefstroom
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of thisexcitinggrowth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To deliverdynamicvirtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/orupsellingall relevant bank products on offer. Offer financial advice to the customer and handle retentions.
Job Description
Key Accountabilities
Accountability:
Selling products and services.
Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
Achieves predeterminedsales targetsthrough generating quality applications.
Contact the customer and executes the sales process within the desired turnaround time.
Delivers customer sales and services whilst maintaining quality service standards.
Determine customers’ needs by exploring all possiblecross-sellingand up-selling opportunities.
Ensure first call resolution.
Tracking of conversions from lead or call to application and then to fulfilment.
Accountability:
Reduction of customer attrition.
Speaks to customers to ensure that their needs are identified and advises various options.
Adheres to sharedcompany valuesand service standards with regard tocustomer interaction.
Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
Communicates with the customer according to company standards.
Address the customer’s need withproduct knowledgethat is technically accurate.
Preparation for the outbound call, providing alternative products solutions where applicable.
Accountability:
Information management.
Update the system with accurate information to inform accurate reporting.
Accountability:
Adherence to risk and governance
Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
Participate in survey (EOS) and in findings action plans.
Support BSSA CSI initiatives.
Adherence to NCA, FICA and FAIS legislation.
Comply with Risk and Control Activities and adherences.
Comply with all Human Resources policies and procedures.
Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
Accountability:
Training and development
Participate in all scheduled training and multiskilling opportunities.
Participate in coaching sessions.
Owning and being proactive about owntraining and development.
Participate in idea sharing through pitch in initiative.
Complete all compliance training within prescribed timelines.
Education
Higher Certificates and Advanced National (Vocational) Certificates:
Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to thediversityof the Bank.
Absa Bank Limited r…
Title: Consultant Sales Support – Pipeline
Company: Absa Group
Location: Potchefstroom, South Africa
Category: Sales, Customer Service/HelpDesk
