Overview
Consultant, Query Management Jobs in Johannesburg, Gauteng, South Africa at Standard Bank Group
Title: Consultant, Query Management
Company: Standard Bank Group
Location: Johannesburg, Gauteng, South Africa
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To provide quality first line resolution to internal and external customers by delivering a multimedia Contact Centre service across the Standard Bank Group. To contribute to the achievement of business objectives by meeting agreed customer service levels, productivity and other targets.
Qualifications
Minimum Qualifications
Matric
Experience Required
Minimum 3-4 years
Knowledge of HC processes and procedures. Basic understanding of the customer service industry.
Additional Information
Behavioural Competencies:
Articulating Information
Checking Things
Embracing Change
Following Procedures
Generating Ideas
Interacting with People
Managing Tasks
Meeting Timescales
Providing Insights
Showing Composure
Team Working
Upholding Standards
Technical Competencies:
Benefits and Compensation Administration
Electronic Communications & Devices
Knowledge of P&C Policies & Procedures
Payroll Administration
P&C Operations
People & Culture Systems
Query Resolution
