Overview
Consultant, HOC Claims Jobs in Roodepoort, Gauteng, South Africa at Standard Bank Group
Title: Consultant, HOC Claims
Company: Standard Bank Group
Location: Roodepoort, Gauteng, South Africa
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To manage the end to end value propositioning of the HOC claims by adhering to the standing procedures and audit requirements. To provide exceptional customer Service, whilst maintaining an acceptable loss ratio and achieving budgeted average cost of claims.
To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected and the customers are proactively and consistently kept informed. Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery. With little direct supervision, liaise and interact with customers and other stakeholders.
Qualifications
Type of Qualification: Matric & NQF 5
Field of Study: Insurance Qualification (Advantageous)
Experience Required
Insurance Home-Owners Content Claims
Insurance
The role requires an individual with minimum of 3 – 5 years insurance industry experience. Should have broad, solid technical understanding of Home-Owners Content policy wordings and claims. A technical background on HOC claims is important. Minimum of 2 years call centre/telephone experience would be required as a minimum.
Additional Information
Behavioural Competencies:
Articulating Information
Interacting with People
Interpreting Data, Managing Tasks and Developing Expertise
Meeting Timescales and Providing Insights
Taking Action and Team Working
Technical Competencies:
Client Knowledge
Client Retention
Client Servicing
Client Value Propositions
Insurance Principles
Insurance Products & Services
