Overview
Consultant, Functional Support Jobs in Johannesburg, Gauteng, South Africa at Standard Bank Group
Title: Consultant, Functional Support
Company: Standard Bank Group
Location: Johannesburg, Gauteng, South Africa
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
We are seeking a highly skilled Consultant, Functional Support to join our dynamic team in Johannesburg, South Africa. In this role, you will provide expert guidance and support to our clients, ensuring the optimal functioning of their business systems and processes.
Contribute to service stability, availability and reliability by providing level two technical support coupled with business or domain knowledge in order to ensure continued service is provided by IT.
Collaborate with cross-functional teams to design and implement system enhancements and customizations.
Perform minor application configuration changes as and when required to ensure service stability, availability and reliability.
Facilitate investigations, conduct root cause analyses on identified incidents and drive remediation to ensure the problem is resolved.
Develop and maintain documentation for business resilience processes, system configurations, and user guides.
Perform data analysis and generate reports to support decision-making processes.
Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to clients
Qualifications
Bachelor’s degree in Business Administration, Information Systems, or a related field
Certified AWS DevOps Engineer
Experience:
3-5 years of experience in functional support or a similar role
Strong problem-solving skills and analytical mindset
Excellent communication skills, both verbal and written
Proficiency in Windows, Oracle and SQL
Intermediate data analysis and reporting skills
Demonstrated experience in successful project implementations
Understanding of industry-specific business processes and best practices in functional support
Strong attention to detail and commitment to delivering high-quality results
Technical competencies:
ITSM – incident and change management
ISO standards
Technical disciplines within server and application support.
Additional Information
Behavioural Competencies:
Articulating Information
Challenging Ideas
Checking Things
Developing Strategies
Documenting Facts
Establishing Rapport
Examining Information
Exploring Possibilities
Interpreting Data
Providing Insights
Resolving Conflict
Taking Action
Technical Competencies:
Application Knowledge for Support
Application Support
Data Analysis and Inference
Documenting
Service Level Management
Service Management Processes
Stakeholder Management (IT)
Trouble Shooting
