Overview
Connectivity, Support & Warranty Manager Jobs in Cape Town, South Africa at University of Fort Hare
Position: Connectivity, Support & Warranty Renewals Manager
Connectivity, Support & Warranty Renewals Manager
A global leader in intelligent transportation and SaaS-based connectivity solutions is seeking a Connectivity, Support & Warranty Renewals Manager to join their Cape Town team.
This is a permanent, full-time office-based role focused on managing warranty renewals, driving revenue, and ensuring a seamless customer experience across the product lifecycle within the technology and infrastructure industry.
Location:
Cape Town, South Africa
Requirements
- 2–3 years’ experience in Sales, Customer Success, Account Management, or a related field
- Experience working with CRM systems (preferably Salesforce)
- Strong understanding of customer lifecycle management, renewals, and revenue generation
- Excellent organisational and time management skills
- Strong analytical and problem‑solving ability
- Ability to manage multiple priorities and deadlines
- Strong communication skills with the ability to work across international teams
- Customer‑centric mindset with a focus on retention and service excellence
Advantageous
- Experience in SaaS, connectivity, telecoms, or technology environments
- Exposure to contract management, warranty renewals, or subscription‑based models
- Experience working with global teams, particularly US‑based stakeholders
Key Responsibilities
- Manage the full warranty renewal lifecycle for connectivity‑enabled products
- Maintain accurate records of contracts, renewal dates, and customer data within Salesforce
- Implement renewal strategies, reminders, and customer engagement processes to maximise on‑time renewals and revenue
- Work closely with distribution and sales teams to track and drive renewals through to purchase order stage
- Support renewal forecasting, reporting, and performance tracking
- Prepare and issue quotes, including consolidated quotations where required
- Act as the escalation point for complex renewal or connectivity‑related issues
- Collaborate with customer success, sales, product, and engineering teams to ensure seamless service delivery
- Provide insights and feedback to internal teams to improve product and customer experience
- Ensure accurate reporting and continuous improvement of renewal processes
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Title: Connectivity, Support & Warranty Manager
Company: University of Fort Hare
Location: Cape Town, South Africa
Category: