Overview
Conference Customer Liaison Specialist Jobs in Sandton, South Africa at Time Personnel
Are you highly organised, love liaising confidently with clients with a professional demeanour and have your own transport to work in Sandton?
This role is the “face” of the company!
The Conference Specialist will be required to exercise the utmost professionalism and attention to detail for handling client bookings.
Working hours:
08H00 to 17H00 for 3 weeks & every 4th week 09H00 to 18H00
POSITION INFO: REQUIREMENTS
Matric, relevant tertiary qualification advantageous
Minimum 3 years’ experience in administration and customer service
Computer literate – Word and Excel
Excellent command of the English language – spoken and written
Highly organised
Energetic persona
Own transport
DUTIES
Respond to emails and action requests such as booking conferences, as requested via email or telephonically
Assist clients with questions, queries & requests
Responsible for issuing, editing, or deleting passcodes managing this account maintenance
Working in a shared email box
Acceptance of booking requests
Manage and be fully responsible for all bookings from inception to completion
Setup of system for the conference call required by the client
Accuracy in ensuring the booking details are correct and no customer accounts are blocked on the system
Load booking on the in-house system paying careful attention to all details
Correspond with third party service suppliers for any event as required
Run tests to ensure everything is working smoothly
Action any dial outs assigned
Monitor and lead assigned conference calls
Scan active conferences
Answer any calls throughout the day including Investor Relation calls
Transfer clients to their calls
Be the lead operator on any Investor Relation call
Responsible for post mortem of conference (all as requested by client)
Send recording to client and for transcript
Setup recording for playback
Send participant list
Send transcript to client once received
Salary: R negotiable dependent on experience
Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
#J-18808-Ljbffr
Title: Conference Customer Liaison Specialist
Company: Time Personnel
Location: Sandton, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Bilingual, Office Administrator/ Coordinator)
