Overview
Concierge Jobs in Kempton Park, Gauteng 1632 at Sodexo Southern Africa
Full Job Description
SCOPE OF WORK
The primary component of this role is to welcome all Clubhouse guests, assess eligibility of clubhouse guests, record guest access and explain the facilities within the Clubhouse. Assisting guests with any enquiries they may have and to communicate with the airport operation to ensure that the customer service levels are maximised, and disruption is kept to a minimum.
HOURS OF WORK:
Weekends, public holidays and flight delays.
RESPONSIBLE TO:
Lounge Supervisor & Lounge Manager
LIASES WITH:
Ground Staff, Client in Clubhouse, Client Station Manager, Supervisor & Lounge Manager
AREAS OF ACCOUNTABILITY
Ensure all HS&E regulations and requirements are adhered to at all times.
Deliver excellent customer service and go the extra mile
Greet and welcome guests
Capture guest details correctly on lounge access clues system. Ensure clues report matches EMD’s. Save copies of all transactions for the day. Hane original documents to supervisor on duty.
Inform guests of lounge services and features
Process lounge and upgrade sales
Assist with seat change requests
Report any guest concerns/complaints to supervisor/manager
Respond to all guest requests
Solve guest concerns e.g. flight changes, delays and challenges that may arise
Arrange wheelchair assistance for passengers with special requires
Assist to clear tables and take orders if necessary
Send out daily handover report
Replenishment and tidying of newspapers and magazines
Aircraft boarding announcements
Capture daily entry totals and complete checklists
Compile daily lounge briefing sheet
Cleaning of reception area
Keeping a record of daily Speedpoint takings for Virgin and Sodexo
Compiling a daily report on daily passenger access detail
Assisting with month end figures
Arranging safety training and induction for permits
Assisting with the arranging of permits for visitors and escorting visitors
Raise any maintenance concerns
Manage pass outs for items being sent to basement
Log calls with Virgin IT for all IT concerns
Assist with adhoc administrative requests from supervisor
Job Type: Full-time
Pay: R13Â 000,00 – R14Â 000,00 per month
Work Location: In person
Title: Concierge
Company: Sodexo Southern Africa
Location: Kempton Park, Gauteng 1632
Category:
