Overview
Compliance Specialist Jobs in Maitland, Western Cape, South Africa at TELUS Digital
Title: Compliance Specialist
Company: TELUS Digital
Location: Maitland, Western Cape, South Africa
Supports operations in enhancing its quality of service through ensuring a strong process for operational risks management and governance on fraud prevention and control.
- Conducts fraud investigations to detect and prevent fraud or abuse.
- Ensures information security policies and procedures as defined by the client are followed by the program.
- Ensures monitoring and reporting of business critical as defined by the clients.
- Data mining and analysis – provides analysis based on raw data.
- Investigation – coordinates with different point persons, investigating software codes.
- Analysis presentation – discusses findings with the Operations Manager. May also do client presentations subject to Operations Manager’s request.
- Spot check audit – continuously audits and monitors established policies and guidelines.
- Creation of incident report – files incident report on agreed violation of policy.
- Attend admin hearings – attends admin hearings as a resource person discussing the nature of the incident report and how it was established.
- Assistance in development of process improvement to minimize fraud within the account supported- able to assist operations in strengthening controls for fraud prevention controls. Flags and presents any possible risk as seen in the audit of processes.
- Recommendation – evaluates cases for patterns and trends to identify failures in policies, procedures and/or internal controls.
- Risk assessment of accounts – regular risk assessments for the account supported.
- Continuous fraud awareness program – covers management and agent level. Includes monitoring for iWatch.
- Handles any possible fraud investigations as requested by the company or the clients and provides objective documented findings.
- Ensures all fraud control compliance measures are completed as directed by the Fraud and Risk Lead.
- Completes regular Products and Policies testing and other requirements to ensure continued skill improvement required to accomplish the tasks assigned.
- Performs tasks assigned by the Fraud and Risk Lead/Sr Manager for the accomplishment of the account’s and/or department’s objectives.
Required skills + qualities (technical):
- Bachelor’s degree in business, law, finance, or a related field.
- 1-3 years of experience in compliance, regulatory affairs, or audit, preferably within a BPO or similar service-oriented industry.
- Strong understanding of relevant regulations, industry standards, and best practices (e.g., POPIA, PCI-DSS, etc.).
Required skills + qualities (non – technical):
- Excellent oral and written English communication skills with professional communication skills
- Detail-oriented, Analytical, Problem-Solving and Decision-Making skills.
- Adaptive to changing work schedules and working hours.
- Active listening skills.
- Operates with minimal supervision.
- Customer orientation.
- Time Management and Multitasking skills.