Overview
Compliance Quality Analyst- PSSA Jobs in Johannesburg, Gauteng, South Africa at PetSure (Australia)
Title: Compliance Quality Analyst- PSSA
Company: PetSure (Australia)
Location: Johannesburg, Gauteng, South Africa
Job Type: Permanent – Full Time
Location: Johannesburg, South Africa – Hybrid
Job Category: Customer Service
Join PetSure’s Compliance Quality Assurance Function
PetSure is establishing an independent Compliance Quality Assurance capability within our South African operation.
This role focuses on identifying customer, compliance and conduct risks through independent review of customer interactions and communications.
About PetSure
PetSure is Australia’s leading pet insurance administrator, partnering with some of Australia’s most trusted brands to help pets and their people access quality veterinary care with confidence.
About PetSure South Africa (PSSA)
PetSure South Africa (PSSA) provides specialist operational and support services to PetSure’s Australian business. Working as an integrated part of the broader PetSure team, PSSA helps deliver high-quality customer, quality assurance and business outcomes across a range of functions.
Key Responsibilities
- Conduct compliance-focused quality assessments.
- Assess customer interactions against regulatory, policy and internal standards.
- Identify customer, compliance and conduct risks.
- Produce reporting, analysis and risk insights.
- Escalate material findings through approved governance pathways.
- Participate in calibration and assurance activities.
- Support continuous improvement of compliance monitoring practices.
What We’re Looking For
- Strong judgement and decision-making capability.
- Excellent analytical reasoning skills.
- Ability to identify customer and compliance risks.
- High attention to detail.
- Strong written communication skills.
- Ability to work independently and objectively.
Essential Requirements
- Qualifications
Bachelor’s degree in Risk Management, Compliance, Auditing, or a related discipline.
- Experience
Experience in Compliance, Risk, Audit, Quality Assurance within insurance or banking financial services.
Application Requirements
To be considered, applicants must submit one document containing:
- A current CV; and
- Responses to the questions below (maximum 300 words per question).
Applications that do not address all questions will not be considered.
Application Questions
- Risk Assessment Describe a situation where you identified a risk that was not immediately apparent to others. How did you identify it and what action was taken?
- Decision Making Describe a situation where you needed to make a recommendation or decision with incomplete or conflicting information. How did you approach it?
- Escalation Describe a situation where you escalated a concern that had potential customer, compliance or business impact. Why did you escalate it and what was the outcome?
Applicants may be asked to discuss their examples during the interview process.