Overview
Community Manager Jobs in Johannesburg at iqbusiness South Africa
We have an exciting opportunity for a creative Community Manager to create and execute engagement plans for insight communities, online panels and related social media platforms with the aim of giving members a reason to participate on research activities on the various platforms.
Requirements:
Minimum of 1 years’ work experience (Admin / Customer Service / Community Management / Marketing)
Market research experience advantageous
Completed a post-secondary diploma or degree, or has relevant business experience
Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word
Knowledge of online marketing trends and techniques
Responsibilities:
Mailbox support
Monitors supports mailboxes daily (during the working week)
Responds to support box mails quickly and professionally no later than 12 hours (during the working week) after receiving an email, but preferably sooner.
Escalates any complaints, or difficult queries to the Account Director and Account Managers
Regularly reviews and expands the “Frequently Asked Questions” document to include repetitive queries
Community Management:
Monthly compilation of engagement plans for all allocated communities and panels
Posting of signed off content to member hubs and member portals
Monthly or more frequent quick poll updates on the portal & members hubs
Assisting with the compilation and deploying of quick poll “Call to action” newsflashes
The compilation of infographics and newsflashes
The compilation of Member Satisfaction Reports
The compilation of Health Reports
Compiling quizzes or fun activities for the communities and panels
Staying up to date with the latest trends in order to create new and exciting content executions for the Insight communities and online panels
Lucky Draws, Incentives and Prize management:
Keeps track of prizes offered for each community / account in a central location
To notify winners that they have won a prize and to collect their contact details to ensure prize delivery. The notification process must follow the process outlined in the ‘competition rules’ document for each community. The mailer template for each community needs to be checked and signed off by the Account Director / Account Manager.
To compile and deploy a prize notification newsflash every month or more frequently when needed, to notify the community who the winners were. The prize notification must be checked and signed off by the Account Director / Account Manager.
Ensuring the prize notification is loaded onto the respective portals and members hubs.
Assisting the Office Administrator with ordering and purchasing any prizes
Assisting the Office Administrator with arranging courier services and any follow up on delivery
Under guidance from the Account Director / Account Manager, ensures an auditable trail is available for each community / account for prize management as proof the process was followed as per the ‘Competition Rules’ document
Ensuring that the lucky draws are completed as stipulated in our competition rules
Ensuring that all means of communication are used to follow up with prize winners
Assisting with insight community, panel and adhoc prize options aligned with allocated budget
Reporting on monthly prize management & fulfilment to Account Directors and Account Managers
Sales Support:
Assisting Account Directors and Account Managers with drafting of sales proposals and sales admin activities.
Research Support:
Survey testing on mobile, desktop and tablet for all surveys going to Insight Communities and online panel:
To make sure that there is a redirect to the member portals and member hubs for each survey
To ensure the survey is legible, the layout is professional and functional.
To ensure that the wording is as per the electronic template and that there are no spelling or grammatical errors
To ensure that any fields for digits e.g. mobile numbers, do not allow numbers which have more or less than all real possibilities.
To check that images are sized correctly and that there is consistency in the layout
To test for length of survey in minutes (once all testing complete)
Provides bi-daily updates (or more often as needed by Research) on current projects in field for Insight Community and Panel Projects
Technical Knowledge / Product Knowledge:
Understanding of key functions related to software used by the organisation:
Sparq platform / Alida
Survey Gizmo / Alchemer
Maru
Other:
Assisting with general research and administration tasks within reason i.e. Coding, wordles, etc.
Competencies:
Ability to develop creative, engaging and original content
Excellent written and oral communication skills
Good customer service and interpersonal skills
Excellent time management, organizational skills, confident
Attention to detail.
Ability to service several clients at one time
Ability to work well under pressure and possess a high degree of tenacity.
Aptitude for technology and software
Communication and inter-personal skills
Team player
Can-do attitude
Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification
IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals
Title: Community Manager
Company: iqbusiness South Africa
Location: Johannesburg
