Overview
Community Manager Jobs in Cape Town, South Africa at Talent Sam
The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client’s marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition.
Responsibilities:
Implements community management strategy
Keeps social media profiles up to date
Schedule and publish posts across social media platforms
Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner
Source user generated content across platforms
Monitors and reports on community feedback
Fosters relationships with influencers
Engage with followers to build a sense of community and loyalty
Identify potential issues within the community and address them proactively
Manage and mitigate negative situations as they arise in real time
Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team
Assist in planning and executing social media campaigns and contests
Stays informed of the latest social media related trends, updates to platforms and best practices
Identify and document specific categories of client red flags and build a process to address each one internally
Builds relationships with customers, potential customers, industry professionals, influencers and journalists
Advocates for new ideas and approaches in support of continuous improvement/innovation
Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management
Qualifications and Skills:
Chronically scrolling on social media
3-years of experience working as a social media or community manager
Expert understanding of all social media platforms
Preferred Bachelor’s Degree in Marketing, Communications, English, or a related field
Excellent written and verbal communication skills with intense attention to detail
Professionalism
Strong problem-solving skills
6:00am-2:00pm SA time
Title: Community Manager
Company: Talent Sam
Location: Cape Town, South Africa
Category: Marketing / Advertising / PR (Social Media Marketing, Marketing Communications, Digital Marketing)
