Overview
Commercial Claims Manager Jobs in Johannesburg, South Africa at Manpower Group SA (Pty) Ltd
My client is currently hiring a dynamic Commercial Claims Manager to join their team based on the East Rand of Johannesburg.
This role is perfect for someone with strong
leadership
capabilities, a keen eye for detail, and extensive experience managing commercial claims. If you’re an analytical thinker who thrives in a high-performance environment and enjoys balancing operational oversight with strategic
problem-solving
, this opportunity may be a great fit for you.
Key Responsibilities:
– Oversee the full claims lifecycle—from notification to resolution—ensuring timely, fair, and accurate processing of commercial Motor and Non-Motor claims.
– Apply expert judgment to assess complex claims, manage claim reserves, and guide negotiations for cost-effective settlements.
– Take charge of claims administration by coordinating workflows, setting daily priorities, and maintaining effective documentation practices.
– Engage with insurers, loss adjusters, investigators, and legal partners to manage complex claims and facilitate recoveries.
– Collaborate with internal teams and external stakeholders to ensure service standards and turnaround times are consistently met.
– Handle third-party matters and oversee liability assessments, ensuring thorough analysis and efficient settlement.
– Deliver regular reporting to
leadership
on claims trends, departmental efficiencies, and potential areas for risk mitigation.
– Build and maintain professional relationships with brokers, service providers, and reinsurers, fostering transparency and alignment.
Minimum Requirements:
– Minimum 5 years of
hands-on experience
in commercial claims management, including Motor and Non-Motor.
– A recognised FAIS qualification, or a willingness to complete it promptly.
– Bilingual with excellent written and spoken
communication skills
.
– Proficient in Microsoft Office tools (Excel, Word, Outlook) and able to manage data effectively.
– Excellent
analytical skills
, with the ability to interpret insurance policies and apply them to real-world scenarios.
– Comfortable managing multiple priorities and making decisions under pressure.
Please note only shortlisted candidates will be contacted
Title: Commercial Claims Manager
Company: Manpower Group SA (Pty) Ltd
Location: Johannesburg, South Africa
Category: Insurance (Risk Manager/Analyst)
