Overview
Collections Agent – Late Stage Jobs in Cape Town at Virgin Active South Africa (Pty) Ltd
Your Purpose….
The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.
To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
Do the best work of your life by enabling experiences that help people live an active life
To make exercise irresistible
To focus on giving members an irresistible experience
Duties and Responsibilities….
To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered
Minimum Requirements….
We can’t live without…
Matric or equivalent qualification
Up to 3 years’ experience as collections agent/representative or similar sales role
Proven track record of successfully meeting collections budgets preferably over the phone
Outstanding negotiation skills with the ability to resolve issues and address complaints
Must be able to converse, read and understand English
Excellent communication and interpersonal skills
Must be resilient to handle customer rejection
An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
Ability to be polite and compassionate without lacking confidence
We’d like you to have…
Customer centric focus
Must display empathy and ability to build rapport
Quality must be your key focus in delivering the result
Must have excellent influencing skills
Must be able to manage objection and be able to resolve calls
Must be able to work independently
Must be a good team player and treat the team with respect
We’d love you to have…
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Title: Collections Agent – Late Stage
Company: Virgin Active South Africa (Pty) Ltd
Location: Cape Town
