Overview
Cluster Team Lead Jobs in Gauteng, South Africa at Provantage
Title: Cluster Team Lead
Company: Provantage
Location: Gauteng, South Africa
Position Overview
Delivering on the Client’s objectives and performance targets by effectively leading and overseeing a team of
MoMo Merchant Development Representatives who are tasked with building, developing and maintaining the
Client’s Mobile Money Merchant/Agents Network within the designated territory.
KEY DELIVERABLES
Within The Designated Territory
- Achievement of client objectives and performance targets
- Effective operational and people management of a team of Merchant Development Representatives
and Foot Soldier Supervisors who are tasked with building, developing and maintaining the Client’s
Mobile Money Merchant/Agents Network
- Effective execution of, adherence to, and alignment with all operational processes, procedures and
communicated Ways-Of-Work
- Effective and timeous reporting
- Effective financial administration
- Effective client and customer relationship management
- Effective teamwork and self-management
- Effective leadership
- Effective tactical execution of strategic imperatives
COMPETENCIES
Performance
Management
The ability to ensure effective performance management by: –
- Set clear objectives, goals and key performance indicators for the team
- Monitor and analyze team’s performance against key metrics
- Identify and address performance gaps and develop action plans as needed
- Provide regular feedback and coaching to team
- Goals and objectives achievement
Team Leadership – Lead, mentor and develop a high-performance team
- Provide constant guidance and coaching to enhance team’s skills and
performance
- Conflict and problem-solving skills
Strategy and Planning Develop and implement strategies to achieve business objectives in accordance to
targets, merchant management
Manage sales processes and procedures to achieve sales targets and client objectives
Develop strategic operational plans outlining specific actions, timelines and team objectives and driving promotions and tactical plan activities
Financial management and expense control
Liaise with customers and client representatives
Communication and Stakeholder Management
Communicate team goals and performance to stakeholders including senior management
Build and maintain strong relationships with stakeholders internally and externally
Operational Management
Manage and allocate resources e.g branded wear, promotional items to support strategic and operational plans
Ensure compliance with organizational policies and procedures
Identify and mitigate operational risks, developing contingency plans as needed
General Management
Skills
and Qualities
Self-management
Attention to detail
Self-confidence
Customer service orientation
Drive and initiative
Assertiveness
Creativity and innovation
Required Qualifications
- Grade 12 or equivalent qualification
- Tertiary education in Sales related field will be advantageous
- Team Leader Experience
- Valid Driver’s License
- Reliable Vehicle
- Computer Literacy
- Smartphone
- Tech savvy