Overview
Cloud Support Engineer/Big Data/AIML Jobs in Cape Town, South Africa at Amazon
Position: Â Cloud Support Engineer (Big Data / AIML)
Job  | Amazon Web Services Australia Pty Ltd
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will interact with leading engineers and customers around the world to troubleshoot, build, secure, and optimise their workloads.
Would you like to use the latest cloud computing technologies? Do you have a passion for Machine Learning? Can you apply advanced troubleshooting techniques to provide tailored solutions for our customers? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities
Every day will bring new andexcitingchallenges on the job while you:
Learn and use groundbreaking technologies, specifically within Machine Learning
Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
Interact with leading engineers around the world
Partner with Amazon Web Services teams to help reproduce and resolve customer issues
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
Drive customercommunicationduring critical events
Drive projects that improve support-related processes and our customers’ technical support experience
Write tutorials, how-to videos, and other technical articles for the developer community
Work on critical, highly complex customer problems that may span multiple AWS services
About the team
AWS values
diverse
experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of
inclusion
that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender
diversity
) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuousl…
Title: Cloud Support Engineer/Big Data/AIML
Company: Amazon
Location: Cape Town, South Africa
Category: IT/Tech, Customer Service/HelpDesk
